Hello All,
We have a user here with a long existing issue that we have not been able to resolve via PTC Tech Support.
The user is on PDMLink 10.1, M020 with Creo Parametric M090 (was still happening in M050, M070 and M100) and he experiences regular inactive workspaces.
He will be working away, then selects a function and is virtually kicked out of PDMLink and is greeted with the Windows Security pane to log back into Windchill.
We have tried numerous things to try to remedy, but it is still happening.
If anyone has experienced a similar issue and has a fix, we would really appreciate finding out how you did it.
The content from the most recent email from the user is below:
Images from his email are attached.
"Just got back to my desk, woke up my machine and re-entered my password to reactivate my PC.
In Creo, selected workspace and immediately received the “Window Security” logon AGAIN, and from past experience only means one thing “Inactive Workspace”.
Only way for me to reactivate the workspaces is to kill my Creo session and start again, this happened to me last week 4 times within half an hour, however this error does not only occur entering my workspaces, it has happened first thing in the morning starting Creo, changing from models to drawings (in session), even whilst working on a part, renaming, saving, and sending prints.
Every time PTC tech have ask me to try and replicate the issue it’s not possible … randomly occurs … PTC have taken logs and sent these to their R&D to no avail.
Cache, config setting and .ui’s has been blown away several times, tried swapping internet explorer to Mozilla but this creates further issues with other software in my machine."
Thanks
Paul